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| Brand: Philips
Category: CE
New (10)
Rating:  25 reviews
Sales Rank: 13021
Color: Black
Media: Electronics
Autographed: No
Memorabilia: No
Display Size: 42
Shipping Weight (lbs): 69
Dimensions (in): 45.5 x 31.2 x 13.2
MPN: 42PFL5603D/27
Model: 42PFL5603D/27
UPC: 609585145245
EAN: 0609585145245
ASIN: B00140P90G
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| Customer Reviews:
 Customer Service Warning! November 5, 2008
9 out of 10 found this review helpful
42" Philips TV purchased on October 20th, 2007 from Costco.
Television began to have intermittent problems after seven months. The power would come on, then the screen would go black. Contacted Philips customer care on August 10th, 2008. The tv was still under warranty.
Philips said a satellite repair agency would contact me within a couple days.
A week later, after no reply, I called Phillips again on a friday. They called the repair agency while I was on hold and told me that the satellite repair agency would call me on Monday.
The following Friday, after no call from the repair agency, I called Philips again. They told me that the satellite repair agency said they called me, and I told them I had returned the television to the store, so I didn't need their services any longer. This was a lie. I had never heard from the repair agency.
Philips then set me up with another satellite repair agency in my area. The repair agency then called me and set up an appointment. One rep called me from there, stating they would be at my residence at 3pm. Another called the same day and told me between 1 and 2 pm. I took off work, and was at my place between 1 and 5 pm, and no one showed up.
I called Philips, and they said they would escalate the claim, and they would call me back, sending either an actual Philips technician out, or replace the tv.
Philips called me back, and decided to set me up with a 3rd satellite repair center. They called me and made an appointment. They showed up as scheduled, and had a flash drive for a firmware update. When plugged in, the flash drive would not work. The technician said that one of the other workers had some personal pictures on the flash drive, preventing it from automatically updating the firmware. Instead, he said that he would go ahead and order a replacement board for the tv from Philips.
The satellite repair center called me the next day, and told me Philips had no estimated time of arrival for the part. It took 4 weeks for the satellite repair center to receive the part. The satellite repair center came and installed the part in my home. The television was experiencing the same problems, preventing him from running the service codes on the tv, as the tv would not stay on. The technician decided to take the tv to check it out in their shop. This was a Tuesday.
I called Philips on Thursday, discussing my lack of trust in the satellite repair services ability to fix my tv, as it seemed they did not know what they were doing. Philips called the repair agency and reported to me that the repair center had had the tv working for two days in the shop. I called the repair center on Friday, and they told me they had the tv working since Thursday (discrepancy of two days), and would deliver it on Wednesday.
They delivered the television to me on Wednesday, and it worked. On Thursday, I turned the tv on, and the same intermittent problem was occurring. On this same day, Costco had contacted me regarding how the progress of the tv was going. I told them it still was not working. They escalated the problem on their end.
On Friday, October 24th, Costco called me. They called Philips customer care, and Philips told Costco, they would contact me within 48 business hours. Costco had told me that the Philips representative was surprised that Philips had not offered to buy back the tv at this point.
On Friday, October 31st, after not hearing anything from Philips, Costco called Philips customer care again. Again, Philips told Costco that they would be contacting me within 48 business hours.
48 business hours have passed, and I have heard nothing from Philips.
I am clearly getting the run around.
I have waited 13 weeks for a resolution through Philips and don't think they will ever provide one.
 GREAT PICTURE, but... (Maybe I'm too picky) October 26, 2008
I have been a Samsung TV guy for long. I just sold my Samsung DLP 42" projection TV to buy this Philips 1080p HD LCD TV.
Samsung Series 5 size offerings are 40" and 46", so for approx. the same money I was getting 42" from Philips, and more recent model with very good reviews. In my opinion, Philips has been a well kept secret when it comes to value for money, so I felt very confident with my choice.
I just finished setting up my new TV a few minutes ago, and here are my findings:
This TV has astonishing looks with its black/glass finish.
Setup was a breeze with the unit's Settings Assistant.
GREAT PICTURE, with lots of buit-in software to make standard signal look great.
Very good sound (despite what other reviewers say), with 25W it has enough power to fill the room when watching TV (typical is 10W).
BUT...
- This TV has no Picture-in-picture AT ALL. I don't feel misled, because this feature was not listed. But I guess after having 2 built-in tuners in my 4 year old DLP Samsung, I just took this for granted. This is one feature I will miss.
- The Source button scans ALL inputs, even those that have no signal, and there is no way to disable the unused sources. I find this VERY annoying.
However, since this is the TV set for my home theater, and considering its great picture quality, I believe I can live with these drawbacks.
Don't get me wrong. This is a VERY GOOD TV for the price, but probably I should have made the effort of spending the extra $300 for the 40" Series 6 Samsung.
 love October 4, 2008
I'm not a super-savvy tv guy, so I thought I'd like to save some energy even though a lot of the reviews say the picture quality suffers. It's very minimal if it does at all. I think the picture looks great on all platforms we use the tv for (wii, cable, dvds). You barely notice the tv adjusting to different levels of light, and it's not intrusive into the viewing experience at all. Overall, we love it!
Good purchasing decision September 30, 2008
1 out of 1 found this review helpful
We have had this TV (Philips 42" LCD HDTV) for a month now and like it better each day. The HD is great (our first HDTV connected to an HD box) and even the non-HD channels are much better than before.
So far our the only con with the TV is the sound. The speakers are on the back of the TV and our TV is in a cabinet space so it can sound a little echoed at times. If you have the TV backing up to a wall I bet it would sound better. Looking into getting a surround sound system for it.
This TV is great :) September 21, 2008
This tv is awesome. At first sight the picture was not so good, so I was worried but if you give it a little time (1day) it starts to learn about the lighting in your room and it fixes itself. I can't believe the picture on it, it is like watching 3-D stuff, especially when I watch my Blue-ray on my PS3.
I am a big gamer, so I wanted to buy a tv that could handle the games I push on it, it handled everything. You should see how good Halo and Gears of War looks on this TV...WoW!!
I was gonna buy the Samsung 120hz TV which cost about $500 more than this one, but I did my research (which I suggest you do) and a lot of companies (including cnet) said that the 120hz is just a gimmick. Cnet said that they had put a bunch of 120hz tv's with a bunch of 60hz tv's and it didn't show much of a diffrence. Based on this, I decided to pay less for my TV and go with this one. The 120hz was the only thing that I was gonna pay $500 more for the samsung, everything else was the same on the Philips and the samsung.
So, now on to the Pro's and Con's:
Pro: Great picture (after it learns, takes about 1 day tops)
Plays very well on video games
Should I even have to tell you about DVD's, I think not...Awesome.
Blue-Ray (if DVD's are awesome, then Blue-rays r out of this world)
Really easy to set up
User friendly controls
Connected to my At&t u-verse remote easily
Cons: The audio is the only con (I bought a sound bar at Target and it is easy to hook up. The sound could have been better, but all the pros. outway the sound issue, so I wouldn't worry so much about that. It does have good sound for a small room, but not for a large living area).
I do recommend this TV, it is a people friendly, 3-D watchin', out of this world adventure :)
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